{"id":49226,"date":"2021-11-12T16:40:13","date_gmt":"2021-11-12T15:40:13","guid":{"rendered":"https:\/\/essmann.com\/customer-feedback-per-provenexpert\/"},"modified":"2024-07-30T16:56:54","modified_gmt":"2024-07-30T14:56:54","slug":"customer-feedback-per-provenexpert","status":"publish","type":"post","link":"https:\/\/essmann.com\/en\/customer-feedback-per-provenexpert\/","title":{"rendered":"Customer feedback via ProvenExpert"},"content":{"rendered":"\n<p>Our website visitors and customers who have received our service or a product in recent weeks already know that we are now listed on the German review portal <strong><a href=\"https:\/\/www.provenexpert.com\/de-de\/he-waegetechnik-horst-essmann-gmbh\/\" target=\"_blank\" rel=\"noreferrer noopener\">ProvenExpert<\/a><\/strong> portal.\nThis allows us to transparently capture the opinions of our customers and find out how satisfied they are with our services and products. <\/p>\n\n<p>Our goal is to achieve satisfaction.\nAs part of our digitalization campaigns at ESSMANN | Waagen &amp; Automation, we rely on the ProvenExpert rating portal to create more transparency.\nThe idea behind this is to make it easier for our customers and ourselves to provide feedback.\nWe don&#8217;t just want to collect stars, but are particularly pleased to receive comments on our services.\nIf improvements are needed, we are happy to accept them.\nAfter all, it is desirable for both sides that everything runs smoothly and that everyone involved, both customers and employees of ESSMANN | Waagen &amp; Automation, are satisfied.     <\/p>\n\n<p>ProvenExpert is an online platform from Germany that enables qualified customer feedback.\nReviews from various platforms such as Facebook and Google can be bundled here and new customer feedback can also be requested directly.\nWe use this platform proactively by asking for feedback a few days after completing an installation, such as a new truck scale, a rail scale, a calibration or the installation of our weighing software.\nEvery customer can simply click on a link to give their feedback on installation, service, appointments, quality, advice, etc.\nIn this way, we can find out whether you are satisfied with us.    <\/p>\n\n<p>We are delighted to have satisfied customers because they are the best advertisement for us.\nBut dissatisfied customers also help us to find out how we can improve.\nOur aim is to always offer you a five-star service.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our website visitors and customers who have received our service or a product in recent weeks already know that we are now listed on the German &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Customer feedback via ProvenExpert\" class=\"read-more button\" href=\"https:\/\/essmann.com\/en\/customer-feedback-per-provenexpert\/#more-49226\" aria-label=\"Read more about Customer feedback via ProvenExpert\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":48319,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"2","_seopress_titles_title":"Many stars weigh a lot: Give us yours!","_seopress_titles_desc":"Transparency for you through reviews on ProvenExpert.\nYour feedback helps us to become even better. 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