{"id":49226,"date":"2021-11-12T16:40:13","date_gmt":"2021-11-12T15:40:13","guid":{"rendered":"https:\/\/essmann.com\/customer-feedback-per-provenexpert\/"},"modified":"2026-07-31T10:18:00","modified_gmt":"2026-07-31T08:18:00","slug":"customer-feedback-per-provenexpert","status":"publish","type":"post","link":"https:\/\/essmann.com\/en\/customer-feedback-per-provenexpert\/","title":{"rendered":"Customer feedback via ProvenExpert"},"content":{"rendered":"\n

Visitors to our website and customers who have used our service or purchased a product in recent weeks already know: We\u2019re now on the German review site ProvenExpert<\/a><\/strong> . This allows us to transparently gather our customers\u2019 feedback and learn how satisfied they are with our services and products. <\/p>\n\n

Our goal is to ensure customer satisfaction. As part of our digitalization initiatives at ESSMANN | Waagen & Automation, we rely on the ProvenExpert review portal to create greater transparency. The idea behind this is to make it easier for our customers\u2014and for us\u2014to provide feedback. We\u2019re not just looking to collect stars; we especially welcome comments on our services. If improvements are needed, we\u2019re happy to take them on board. After all, it\u2019s in both parties\u2019 best interest that everything runs smoothly and that everyone involved\u2014both customers and ESSMANN | Waagen & Automation employees\u2014is satisfied. <\/p>\n\n

ProvenExpert is an online platform based in Germany that facilitates qualified customer feedback. It allows reviews from various platforms, such as Facebook and Google, to be aggregated, and also enables companies to solicit new customer feedback directly. We use this platform proactively by requesting feedback a few days after completing an installation\u2014for example, of a new vehicle scale, a rail scale, a calibration, or the installation of our weighing software. Every customer can easily submit their feedback on the installation, service, scheduling, quality, consultation, etc., with just a click on a link. This way, we learn whether you\u2019re satisfied with us. <\/p>\n\n

We love having satisfied customers, because they\u2019re our best form of advertising. But even dissatisfied customers can, at best, help us figure out how to improve. Our goal is to always provide you with five-star service. <\/p>\n","protected":false},"excerpt":{"rendered":"

Visitors to our website and customers who have used our service or purchased a product in recent weeks already know: We\u2019re now on the German review … <\/p>\n

Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":48319,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"Many stars weigh a lot: Give us yours!","_seopress_titles_desc":"Transparency for you through reviews on ProvenExpert. Your feedback helps us get even better.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"2","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"ProvenExpert","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":4,"activitypub_interaction_policy_quote":"anyone","activitypub_status":"federated","footnotes":""},"categories":[167,147],"tags":[],"class_list":["post-49226","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-references","category-uncategorized","infinite-scroll-item","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"_links":{"self":[{"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/posts\/49226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/comments?post=49226"}],"version-history":[{"count":2,"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/posts\/49226\/revisions"}],"predecessor-version":[{"id":257928,"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/posts\/49226\/revisions\/257928"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/media\/48319"}],"wp:attachment":[{"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/media?parent=49226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/categories?post=49226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/essmann.com\/en\/wp-json\/wp\/v2\/tags?post=49226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}