Hotlines
Repair service
Hotline +49 40 8400040
Service form
IT support
Hotline +49 40 84000426
Support form
We repair your industrial scales
In addition to regular maintenance and the serviceESSMANN | Waagen & Automation is a reliable partner for the repair and troubleshooting of weighing systems. Thanks to our customer center, which is staffed every working day, remote maintenance options for faults in the softwareour service technology team and our extensive know-how, we can act quickly and get your system up and running again – for high availability and satisfied customers.
In contrast to a modernization a repair involves replacing defective components on a one-to-one basis to enable your scale to continue operating in the short and medium term. Your scale retains its technical condition.
Once your weighing system has been put into operation, regular maintenance to maintain availability and accuracy. During each service, all components are checked, settings are made and the software is inspected.
If the weighing operation is permanently disrupted by too frequent repairs and becomes increasingly uneconomical, a modernization or even a replacement system may be considered.
In addition, components can wear out depending on use, age or external influences. Repairs are therefore essential for the maintenance and accuracy of the weighing system. This usually involves a one-to-one replacement of the respective component so that the technical condition is maintained.
ESSMANN repair
Fast and efficient
If your scale is faulty, we respond quickly. Our customer center will immediately inform our nearest service technician, who will make his way to you to rectify the fault. An error analysis can be carried out in advance using our online remote diagnostics tool (Teamviewer). This means that the technician is optimally prepared and can bring any necessary materials with him directly.
There when you need us
Thanks to our numerous locations throughout Germany and our close-knit service network, there is always a technician nearby who can take care of your scales. Our technicians carry a large selection of spare parts directly in their vehicles so that many repairs can be carried out on site and downtimes are minimized. In urgent cases, spare parts can also be delivered overnight from our warehouse.
Always available
Our customer service is available from Monday to Friday. A quick call is all it takes to speak to our customer service staff. Whether you have questions or want to report a fault, you can get the information, help or the right contact person you need here.
You can send us your request at any time using our support form, even outside regular working hours. As soon as you send it, it will be immediately transferred to our support system. We will then get back to you as quickly as possible on the next working day to help you.
High availability of spare parts
At ESSMANN | Waagen & Automation you can rely on high quality spare parts whether it’s a screw or weighing electronics. Our spare parts are always available in our central warehouse in Hamburg or in our branches in Berlin and Westhausen. Thanks to a modern communication system, we can process inquiries quickly and send the required spare parts directly to where they are urgently needed – even overnight and directly to the service technician’s car. We always have spare parts available for your system to ensure that it is always ready for use.
No contract with us? No problem!
Regardless of whether you are a maintenance customer of ESSMANN | Waagen & Automation or just want to have a one-off repair carried out on your scales, we will be happy to provide you with a quote and carry out high-quality repairs.
Scale builder tip: Maintenance contract
Well maintained and serviced scales last the longest. Find out about the options available to you with our maintenance contracts and get prioritized access to our service.
