Our website visitors and customers who have received our service or a product in recent weeks already know that we are now listed on the German review portal ProvenExpert portal. This allows us to transparently capture the opinions of our customers and find out how satisfied they are with our services and products.

Our goal is to achieve satisfaction. As part of our digitalization campaigns at ESSMANN | Waagen & Automation, we rely on the ProvenExpert rating portal to create more transparency. The idea behind this is to make it easier for our customers and ourselves to provide feedback. We don’t just want to collect stars, but are particularly pleased to receive comments on our services. If improvements are needed, we are happy to accept them. After all, it is desirable for both sides that everything runs smoothly and that everyone involved, both customers and employees of ESSMANN | Waagen & Automation, are satisfied.

ProvenExpert is an online platform from Germany that enables qualified customer feedback. Reviews from various platforms such as Facebook and Google can be bundled here and new customer feedback can also be requested directly. We use this platform proactively by asking for feedback a few days after completing an installation, such as a new truck scale, a rail scale, a calibration or the installation of our weighing software. Every customer can simply click on a link to give their feedback on installation, service, appointments, quality, advice, etc. In this way, we can find out whether you are satisfied with us.

We are delighted to have satisfied customers because they are the best advertisement for us. But dissatisfied customers also help us to find out how we can improve. Our aim is to always offer you a five-star service.