The ESSMANN
scales maintenance contracts
Our maintenance contracts offer you tailor-made solutions for your company’s needs. Whether you need support for hardware, software or comprehensive maintenance of your scales – our team has the necessary expertise.
We strive to provide you with the best maintenance solution for your scales. We know how important precise and reliable measurements are for your business.
Regular maintenance work ensures your long-term operability and prevents loss of sales.
Let us take care of your scales to increase your company’s production reliability – at a fair price.
ESSMANN
Silver
Annual maintenance of your scale and components to ensure reliable scale operation by our specialized staff.
- Annual, professional maintenance and inspection of your scales
- Check all components using our checklist
- 0.5 hours of technical telephone support per month*
- Customer service for repair and fault acceptance
- 5% discount each on spare parts, labor and travel costs
ESSMANN
Gold
Annual maintenance of scales and components to maintain reliable scale operation by our specialized personnel.
- Annual, professional maintenance and inspection of your scales
- Check all functionalities using our checklist
- 1 hour of technical telephone support per month*
- 1 hour of IT telephone support per month*
- Prioritized use of the IT service hotline for fault acceptance*
- If required, 1 software update per year via remote maintenance*
- Customer service for repair and fault acceptance
- 5% discount on spare parts
- 10% discount each on labor and travel costs
ESSMANN
Premium
Maintenance of scales and components twice a year to ensure reliable operation of the scales by our specialized staff.
- Professional maintenance and inspection of your scales twice a year
- Check all components using our checklist
- 2 hours of technical telephone support per month*
- 3 hours of IT telephone support per month*
- If required, 1 software update per year via remote maintenance*
- Prioritized use of the IT service hotline for fault acceptance*
- Troubleshooting with priority
- xx programming hours for further development and adaptation of the software to your needs
- Customer service for repairs and fault acceptance
- 10% discount on spare parts
- 15% discount each on labor and travel costs
* Support hours apply monthly and are not added up over the year.
Telephone and remote support during our business hours on weekdays from 9 a.m. to 5 p.m.
Extensions and developments are included as required.
ESSMANN scale maintenance
Your benefits at a glance
- Your investments in infrastructure are protected.
- You receive fixed discounts on spare parts.
- Fixed special conditions apply for labor and travel costs, including services within the scope of the presentation for calibration.
- Your personnel costs for maintenance work are reduced.
- Your operation becomes safer.
- System availability is increased.
- Faults are detected at an early stage and unplanned scale failures are reduced.
- IT troubleshooting is carried out within defined response times.
- The performance of the IT solutions is improved by regular software cleanup.
- The software remains stable and up-to-date thanks to ongoing updates.
- Our regionally available service technicians will give you preferential treatment.
Put your trust in our many years of experience and benefit from the above-mentioned advantages through professional maintenance of your truck scales. Your satisfaction is our top priority!
